IT Specialist – Digital HR · IT Service Manager · Application Support
Driving enterprise service excellence through ITSM, global stakeholder collaboration, and Digital HR transformation — keeping mission-critical operations seamless at scale.
I'm Ranjit Kumar Agasti, an IT professional specialising in Digital HR and enterprise application support. My work sits at the intersection of technology and people — ensuring that the platforms organisations rely on for their workforce run reliably, securely, and efficiently.
With deep expertise in IT Service Management (ITSM), I handle the full incident and change lifecycle — from first triage through root-cause analysis, stakeholder communication, and SLA governance — across multi-region, high-availability environments.
Currently serving as IT Specialist – Digital HR at DSV, one of the world's leading logistics companies, coordinating with global teams daily. Previously at DB Schenker, supporting enterprise platforms including Avature and EDICOM. Earlier experience in IT support and application management across multiple organisations has built a strong foundation in enterprise service delivery.
A proven track record managing enterprise IT services, leading cross-functional coordination, and delivering operational excellence across global organisations.
A blend of ITSM process expertise, platform knowledge, and cross-functional collaboration honed across global enterprise environments.
Whether you have an opportunity to discuss or simply want to network — I'm always open to a conversation.