Open to opportunities

Ranjit Kumar
Agasti

IT Specialist – Digital HR · IT Service Manager · Application Support

Driving enterprise service excellence through ITSM, global stakeholder collaboration, and Digital HR transformation — keeping mission-critical operations seamless at scale.

Ranjit Kumar Agasti profile photo
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Current Role
IT Specialist – Digital HR
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Domain
Digital HR
Enterprise ITSM
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Expertise
ITSM
Incident & Change Mgmt
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Reach
Global
Stakeholder Coordination

Delivering Service Excellence at Scale

I'm Ranjit Kumar Agasti, an IT professional specialising in Digital HR and enterprise application support. My work sits at the intersection of technology and people — ensuring that the platforms organisations rely on for their workforce run reliably, securely, and efficiently.

With deep expertise in IT Service Management (ITSM), I handle the full incident and change lifecycle — from first triage through root-cause analysis, stakeholder communication, and SLA governance — across multi-region, high-availability environments.

Currently serving as IT Specialist – Digital HR at DSV, one of the world's leading logistics companies, coordinating with global teams daily. Previously at DB Schenker, supporting enterprise platforms including Avature and EDICOM. Earlier experience in IT support and application management across multiple organisations has built a strong foundation in enterprise service delivery.

ITSM Change Management Incident Response Digital HR SLA Governance Global Stakeholders Avature EDICOM Power BI Service Delivery

Professional Journey

A proven track record managing enterprise IT services, leading cross-functional coordination, and delivering operational excellence across global organisations.

IT Specialist – Digital HR
Jan 2026 – Present · Full-time
Current
  • Managing enterprise HR applications supporting global workforce operations at one of the world's top logistics companies.
  • Owning end-to-end incident management, service delivery, and day-to-day operational support with strict SLA adherence.
  • Coordinating with global stakeholders across multiple business units, time zones, and technology teams.
  • Monitoring SLA compliance and business-critical operations to ensure continuous service availability and performance.
  • Supporting Digital HR transformation initiatives — aligning technology capabilities with evolving HR strategy and business needs.
  • Driving ITSM best practices across the Digital HR application portfolio.
Application / Service Support
Until Dec 2025 · Full-time
Previous
  • Delivered application support for Digital HR platforms serving a multinational freight and logistics enterprise.
  • Supported and maintained enterprise platforms including Avature (talent acquisition & CRM) and EDICOM (e-invoicing / EDI).
  • Managed Change Requests (CR) through structured ITSM processes — ensuring governance, documentation, and stakeholder sign-off.
  • Applied ITSM frameworks for incident tracking, problem management, and service reporting.
  • Collaborated with global teams and business users to resolve issues and communicate service status effectively.
  • Contributed to process improvement initiatives for HR application operations and support workflows.
L1 Support for Application
Aug 2020 – Jun 2024 · Full-time
Previous
  • Provided first-level technical support for enterprise applications — handling software troubleshooting, user request management, and incident triage.
  • Managed and resolved L1 application issues for enterprise clients, ensuring minimal downtime and optimal system performance.
  • Logged, tracked, and escalated incidents through ITSM ticketing systems, maintaining accurate documentation throughout.
  • Coordinated with L2/L3 teams and business users to ensure timely resolution and clear communication on service status.
  • Contributed to knowledge base articles and support runbooks to improve first-contact resolution rates.
Transaction Analyst
Oct 2016 – Aug 2020 · Full-time
Previous
  • Analyzed and processed financial transactions with high accuracy, ensuring data integrity across enterprise business operations.
  • Maintained detailed transaction records and supported end-to-end business process operations through structured monitoring and reporting.
  • Identified discrepancies, flagged anomalies, and escalated issues through defined resolution workflows.
  • Collaborated with operations and compliance teams to meet SLA targets and quality benchmarks.
  • Built foundational skills in data accuracy, process adherence, and cross-functional business support that underpin current ITSM expertise.

Core Competencies

A blend of ITSM process expertise, platform knowledge, and cross-functional collaboration honed across global enterprise environments.

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ITSM
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Change Management
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Incident Management
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Power BI
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Avature
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EDICOM
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Stakeholder Management
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Service Delivery
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Digital HR
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SLA Governance
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Problem Management
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Global Coordination

Let's Connect

Whether you have an opportunity to discuss or simply want to network — I'm always open to a conversation.

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WhatsApp
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Website
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Location
India · Open to Remote & Hybrid
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